Deleting your account and data

Who this is for

If you have travelled with Wildtouch, we may have created a traveller login for you — the one you use to see your itinerary and invoices, on this website or in the Wildtouch Tours & Travel app. This page explains how to have that login, and the information behind it, deleted. You do not need to sign in to make the request.

You can also ask us to delete your information if you never had a login and only ever sent us an enquiry.

How to ask

Email bookings@wildtouchafrica.com with the subject “Account and data deletion request”, from the email address the account uses, and tell us you would like your account and data deleted. If you cannot email from that address, say so and we will find another way to check it is you — we will not delete an account on someone else's word.

You can reach us the same way on WhatsApp or by phone on +254 711 266 842 if that is easier, and we will confirm the request by email.

What gets deleted

• Your login itself, so it stops working immediately.
• Your name, email address and phone number.
• Your itineraries and any trip notes held against your account.
• Any enquiry you sent us, and any conversation with the Safari Designer that we can identify as yours.
• The notification token for your device, if you allowed notifications.

What we have to keep, and for how long

If you have actually travelled with us, we cannot delete everything straight away. Kenyan tax and accounting law requires us to keep invoices and payment records for a set period, and we may need to keep enough of a record to deal with a complaint or an insurance claim. So:

• Invoices and payment records are kept for as long as the law requires, then deleted.
• Everything else in the list above is deleted, and anything we must retain is separated from your login and not used to contact you again.

We will tell you what we are keeping and why when we confirm the deletion, rather than leaving you to guess.

How long it takes

We aim to action a request within a few working days, and within 30 days at the latest. We will email you to confirm once it is done. Wildtouch is a small owner-managed team, so if you have not heard back within a week, please do chase us.

Removing the app

Deleting the app from your phone signs you out and removes the copy of your session held on the device, but it does not delete your account — for that, email us as above.

Your other rights

Deletion is one of several rights you have. You can also ask for a copy of your information, have it corrected, or object to how we use it. Our privacy policy sets those out in full.